Shipping & Returns

Shipping

Orders are shipped Monday -Friday via UPS ground. Customers must provide a physical address when placing all orders. Online orders received by 5 pm Central time will ship the next business day.

Standard Shipping: UPS ground shipped orders are estimated to arrive in 5-7 business days for domestic destinations. Please check with the UPS website for specific delivery times if you reside in a rural area or outside the lower 48 states.

Expedited Shipping: UPS Second-day and Overnight shipping is available for an additional charge.

Return Policy

We strive  to ensure that your handmade Ferrini product is free of manufacturing defects and we will accept any item determined defective in workmanship or material for exchange or refund within 30 days of receipt.

Please contact the store or website where you made the purchase to get instructions on how to return your item.  Do not send it directly back to Ferrini without first contacting the retailer.  No items can be accepted by Ferrini without a Return Authorization number from the retailer where the item was purchased.

If you need to exchange your item for a different size, contact the store or website where the item was purchased for an RA number.  Only unworn, original condition, and undamaged or defective merchandise in original packaging will be accepted.

If you purchased your product directly from Ferriniusa.com, please contact us at 800-626-9193 and our retail service team will assist you with your return or exchange.

Please follow the return procedures above for prompt attention and to avoid delays in processing your request.

Ferrini Footwear Warranty

Each pair of Ferrini footwear is handcrafted from high grade natural leathers and will vary in color and have unique natural markings and characteristics. This includes exotic leather variation in quillage, tiles, stripes, markings and indentations and none of these variations should be considered defects.
Ferrini warrants its products to the original purchaser against manufacturer defects in workmanship and materials for 90 days of date of purchase.

All leathers have a specific lifespan. This lifespan can cover years with proper wear and care or be used up almost immediately through wear and tear beyond intended use of the boot or shoe. Ferrini does not warranty length of time of lifespan. Damage due to excessive wear, abuse, or damage from an external source is not covered.

Ferrini pays careful attention to every detail in providing you the highest quality footwear possible for the normal day to day wear and tear or for those special occasions in your life.